Exchange, return & refund – Vogue and Me

Exchange, return & refund

What is our return policy?

If you should change your mind and wish to return your purchase, we are happy to take it back. Just make sure that:

  • You let us know that you want to return within 15 days from delivery date.
  • The products are unused, in the same condition you received them; in their original packaging.

To initiate return or refund simply write to us at customercare@vogueandme.com and we will arrange a pickup from your home.

Once we receive the product, we'll arrange Exchange or Refund as requested.

What is our exchange policy?

In order to get a defective item replaced:

Contact customer service within 15 days from the date of delivery.

The product will be recalled and a replacement will be shipped.

What is our Refund policy?

From the date of return, we will take 7 working days to process your refund via online transfer to your account.

Prepaid Order: All refunds for prepaid orders are processed via payment reversal and the amount is credited in the same account from which the payment was made.

Please note that depending on your card / bank, it may take additional 2-10 business days after your credit is applied for it to post to your account.